Lindsey Mosby, Executive Director, Innovation Strategy Group, Healthcare Practice Lead for Frog Design gives an eye-opening talk on Customer Service at the 2015 Health Facilities Innovation Forum.
Evolving the notion of Customer Service & Patient Experience in a DIY Culture.
The world of care is changing and innovative healthcare leaders understand that experience is key. How will you remain relevant, and even wildly successful, under dramatically different business models and within dramatically different customer expectations? When you must attract, instead of admit, people to your facilities, how must you evolve your notion of service?
Health Facilities Innovation Forum was rebranded to HealthSpaces. www.healthspacesevent.com
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