[ Ссылка ] What Tone of Voice is Best for Sales. Why Tonality in Sales Matters and How to Improve it.
It’s scary to think that success can boil down to how well you use your voice. Tonality in sales or the way your voice sounds when you speak has an effect on whether you close a deal or not. Tone is an integral part of communication. Even in the written word, tone makes is a big variable that can determine your success. While your “voice” isn’t necessarily out loud, written communication carries your tone while transmitting and eliciting a series of emotions.
Tonality is an important variable to understand, especially when meeting or speaking with a customer for the first time. Understanding and leveraging tonality in sales will improve rapport building with your customers. Knowing what levers to push and pull in your tone can change the outcome in your sales. Before learning how to shift your tonality, it’s important to understand why it matters.
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Matt Easton
Easton University
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