Surprise and delight is an important part of your customer experience program, however when does it go too far? Do your agents want to use surprise and delight too much? It's important to have a strategy and rules around your surprise and delight program. Learn more in this video.
BLAKE'S TAKE
Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!
WHO IS BLAKE?
Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more. She was recognized by ICMI as a top 50 thought leader for 2015.
Facebook:
[ Ссылка ]
Twitter:
[ Ссылка ]
Website:
www.blakemichellemorgan.com
YouTube Channel:
[ Ссылка ]
Newsletter:
[ Ссылка ]
