Join Carla from Sessions as she shares some of our best practices for delivering productive and cost-effective customer success training sessions.
This tutorial covers various aspects of customer success training, including staying organized, using the Book Me feature, planning recurring sessions, and syncing calendars.
You learn how to:
- Use agendas collaboratively
- Use resources such as materials, links, and polls
- Provide analytics and certifications
- Use My Product Tool to give customers first-hand experience with your product.
With these tips and tricks, your clients will feel more confident and engaged during their training sessions.
▬ Tutorial Chapters ▬ ▬ ▬ ▬ ▬ ▬ ▬ ▬
0:00 - Sessions for Customer Success Teams
0:15 - Stay organized
1:11 - Stay on track with Agendas
4:12 - Share information
5:00 - Live feedback
5:44 - Large training events
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