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Call monitoring allows managerial users within Shape to view and listen in on active employee calls for the purpose of improving communication and customer service. It's most commonly used in customer support settings to help decrease overall agent training time and deliver a high-quality, consistent support experience. This video demonstrates how to enable and use call monitoring in Shape Software.
Want a step-by-step walkthrough guide? Check out this guide on our website: [ Ссылка ]
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