If you’re having trouble connecting to SmartThings on your Family Hub fridge, there are a few things you can try. Make sure that both your mobile phone and Family Hub are on the same Wi-Fi network and connected to the same Samsung Account. Also make sure both devices have a strong Wi-Fi connection. If you’re still having trouble, you can try forgetting and reconnecting to your network on both devices, power cycling both devices, and clearing the SmartThings app cache on your mobile phone.

If you still experience SmartThings connectivity issues after trying all the steps in this video, contact us online or call 1-800-SAMSUNG and our team of Samsung Care Pros will be happy to help you diagnose and troubleshoot your Samsung Product.

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