Anger is a limited resource, so when the valve is released it’s usually better to just let an angry or difficult customer ‘let off some steam’. This venting could be vital to resolving the situation.
Learn how to deal with difficult customers and how to deal with other customer personality types with Canity. Canity is an online customer service training platform that provides 400+ micro-learning videos for your team to watch anywhere, anytime. With downloadable ebooks, interactive online quizzes and more Canity is training your team will love.
Because great customer service starts with great training
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Dealing with Difficult Customers - Let Them Vent
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