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It’s a great world for short term rental business but it definitely is no fairy tale!

There are still lots of things that can’t be in our control which may affect the total guest service that we offer. For those that we can, it’s important to remedy them right away and see how we can make it right for our guests if there is a need for that. Hopefully, these two things can better the experience and guests continue on having a great stay.

But not all guests can be understanding. We get the opposite, too! And they can hurt our business big time when it’s time to submit reviews and they give us a really bad one. With all my experience, Your property may be top of the charts when it comes to 99% of the experience but you will most likely see that measly 1% up on the review board.

The good news is we can delete negative reviews if we believe it violates the platform’s Review Policy.

There are things we can do to mitigate the damage a bad review will cause to our listing. It’s not always easy but it's always worth the shot! So, let’s dive in! This week, we will discuss:

0:00 - Intro
1:25 - 3 Reasons for reviews to be removed
3:27 - 2 Questions to ask yourself if the review is worth pursuing
5:13 - Importance of proof and evidence
5:46 - How to proactively handle negative reviews
7:20 - Bonus Tip: How do I personally do it?

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Tim Hubbard, a successful investor and CEO of a seven-figure short-term rental management shares it all in his Short Term Rental Riches Podcast. This podcast gives you the insider tips you need to know to acquiring, operating, and scaling a successful short-term rental business.

#shorttermrentals
#airbnb
#airbnbhostingtips
#rentalproperty
#realestateinvesting

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