Operational excellence underpins the extent of customer success across multiple facets including account servicing, sales and relationship management.
Progressive banks acknowledge this and are responding with:
• Strategic alignment of business models, product offerings and recommended-channels for specific customer segments
• Smart Operations that are customer-centric, digital-first and open to being automation friendly
• Bolstering tech-stacks to improve productivity, faster time to market, improve customer experience, facilitate innovation and reduce the cost of ownership and operations
Join this session to learn how leading banks are creating digital-first operating models, leveraging the power of modern technologies and purpose driven culture.
