Nordic Telecom multichannel customer service always responds to your customers, no matter how busy your customer service team is! When a customer calls a congested customer service, they hear an informative voice message, receive an automatic text message, and can wait for a response without queuing.
The system displays all contacts in one view, and the traffic light model provides an overview of the customer service status in one glance. The same system can serve customers who have contacted through phone, email, web form, or chat. Pre-made response templates created in the system enhance efficiency in work and standardise the communication. And with the system's reporting, you can further improve your operations.
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