A new coach party arrives at the hotel, driven by Allan from Liverpool - one of Mark's regular drivers. With his unique sense of humor and collection of silly hats and colorful waistcoats, Allan's joined for once by his long suffering and travel-phobic wife Barbara. Among his passengers are the all-singing all-dancing Baxendale family from Wigan and deaf couple Jimmy and Theresa.
The Hotel reveals that behind the doors of every hotel lies an extraordinary story. Focusing on a busy hotel, this format is a fly-on-the-wall series that captures the daily escapades of the hotel’s staff and guests.
From the constantly changing rotation of hotel guests, some more difficult and hard-to-please than others, to the hotel staff and their daily challenge to keep things running smoothly, promote the hotel, keep the rooms filled, and deal with their guests’ sometimes surprising and shocking demands.
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