So this one isn't really a problem as chains will need adjustment and maintenance regularly, but the steering stem being loose is most likely due to the dealership I got it from missing this on assembly. I was able to get our 12eDRIVE still in the box and assemble it myself, but the 16eDRIVE was already assembled and was on display at the dealership when I bought it, so I trusted they assembled it correctly. Which, they didn't...
Lesson learned to nut n' bolt things like this when you get them preassembled!
STACYC 16eDRIVE BRUSHLESS | CHAIN AND STEERING STEM ADJUSTMENTS
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