If you want to become a better service designer there are many books I can recommend. For this video I've picked 3 of my favourites and none of them is probably what you'd expect.
I talk about:
➜ The Story Factor by Annette Simmons - [ Ссылка ]
➜ The Experience Economy by Joe Pine and James Gilmore - [ Ссылка ]
➜ The Knowing-Doing Gap by Jeffrey Pfeffer and Robbert Sutton - [ Ссылка ]
Leave a comment down below and let me know which books you'd recommend and why!
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