I had a hard time asking the bot the right question. Ask Eva " I need to get in touch with customer service team about double tax paid "
After that select what applies for you from the pop up questions. Lastly click to get in touch with a customer support agent.
The agent will ask for the following paperwork:

1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)
2. proof of payment for that invoice
3. any customs document on the release of the goods, including the shipping label of the package

After 15 days I will get a reply from them. I will provide a update if I get a refund.
#aliexpress #refund #taxback

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