From the Office of Patient Experience, we present how to provide equitable healthcare access to Limited English Proficiency (LEP) and deaf & hard of hearing patients. This video is focused on how a receptionist should interact with the patient and a medical interpreter at check in. It is important to understand that all interpreters at D-H are certified, trained and or licensed medical interpreters. ONLY certified, trained and or licensed medical interpreters can interpret for LEP, deaf or hard of hearing patients. Bilingual staff, a patient’s family or friends who are bilingual are NOT to be used as interpreters as it is not permitted by law or D-H policy
