We must not only improve what we do, but we must also challenge the assumptions on which our work is based and improve them as well.

- Single-loop learning gets us better at what we do and enforces our habits.
- Double-loop learning has us question our assumptions to make new habits.
- These assumptions are both about what to build and how to build it.
- It continues by discussing how we can support our learning with checklists and other materials.

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