#customersuccess #csmpractice #meetings #meetingtypes #executivemeetings
What are the main types of meetings you recommend for other executives to standardize with a clear agenda, framed out well in advance?
1. Director of Customer Success running a one-on-one meeting with a CSM
2. Director of Customer Success running a team CSM meeting
3. Director of Operations running a one-on-one meeting with the Ops team
4. Skip-Level Meetings (Example Below)
Vice President of Customer Success running a management team staff meeting:
• Check in and discuss their performance and strategy
• Really get to know the staff/team
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