In this webinar, we will provide an overview of the key concepts of the ITIL 4 Framework. We will discuss the major differences between ITIL V3 and ITIL 4, and provide an overview of the ‘new’ concepts that have been added to the new version:
1) the key concepts of creating value with services;
2) the ITIL 4 Service Value System (SVS)
3) the four dimensions of Service Management
4) the ITIL 4 guiding principles
The webinar will end with a Q&A session, where participants can ask questions about ITIL concepts, the new examination and certification scheme, or any other questions related to Service Management.
If you are interested in IT Service Management and have peaked a curiosity for learning more about the new ITIL 4 Framework, this webinar is the perfect opportunity for you.
Note that this is a FREE webinar – you don’t have to pay for anything – join for a free educational experience!
0:00 Introduction
0:36 House Rules
2:11 Agenda: Key Concepts of ITIL 4
3:41 What is Service Management?
5:38 A Summary of Service Management
7:17 So Where Does ITIL Fit In?
8:58 ITIL Through The Decades
10:38 ITIL V3 vs ITIL 4-What Has Changed?
12:49 Purpose Of A Service Value System
14:48 Service Value System And Service Value Chain
16:45 The Five Components Of The Service Value System
20:56 The Service Value Chain and ITIL Practices
22:22 Introduction to the Four Dimensions
26:00 The 4 Dimensions
27:10 The ITIL4 Certification Scheme
30:27 Webinar Summary - What Did We Learn Today?
31:49 Resources & Downloads
33:19 Upcoming Training Courses
34:29 Questions and Answers
#itil4 #servicemanagement #itsm
