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Overall Impression:
What is it like to fly Qatar Airways QSuite Business Class? Come join me and let's fly to New York aboard Qatar's Airbus A350-1000 in comfort and style!
Starting October 28, 2018, Qatar Airways changed aircraft on one of their 2 Doha to New York flights from a Boeing 777-300ER to an Airbus A350-1000 outfitted with the new QSuite Business Class product and we were fortunate enough to try it out for the first time.
Although this wasn't our first QSuite flight, we were very excited as this was our first long haul flight with the product, and we totally loved it!
Business Class on Qatar's new Airbus A350-1000 is laid out in a 1-2-1 configuration. Some seats face forward, while others are rear facing. The center seats can be opened-up so that a family or friends of 4, can still see each other and converse during the flight.
I was seated in 5K, a rear facing window seat in the starboard side of the plane, while my companion was in 6H, a front facing window seat.
What I liked:
The seats were very comfortable. I was initially concerned that because of the sliding door, the QSuite might feel tight and claustrophobic, but this was not the case. The seat felt spacious and very private.
The service was topnotch and was done in typical Qatar Airways fashion. Meal trays are not used, and the plates are placed directly on the white linen. Qatar Airways offers a dine-on-demand concept in business class, where you can order anything from the menu at any time during the flight. The flight attendants were a little uninterested, but charming and efficient nonetheless. They were proactive and constantly checked if passengers needed anything during the flight.
The food was also delicious. My first meal was breakfast, which was nice and filling. Then I ordered from the snack menu, mid-flight. I was really eye-ing the afternoon tea set, so I had it for the pre-landing meal, and it was delicious!
Onboard amenities were also excellent. The crew offered turndown service, and mattress pads were placed on the seat when you're ready to wind down and get some sleep. The lavatories were stocked with toothbrushes, shaving kits, and bottles of moisturizers and facial mist. They were also regularly cleaned by the crew.
It was OK:
The Al Mourjan business class lounge at the Hamad International airport is one of the best lounges in the world, in my opinion. The lounge is huge, very airy with high ceilings and plenty of seating to relax. Well, it seems that more and more people are loving the lounge so much that it's almost impossible to get a shower room nowadays unless you have a long layover. The shower queue is usually 6-8 people deep and that could take a long time.
The Bric's hard case amenity kit is OK, but I actually prefer the old Giorgio Armani soft pouches from before. The White Company Pajamas/slippers provided was also a nice touch, but their old business class pajamas and slippers were of better quality in my opinion.
What I didn't like:
I'm really nitpicking here because it's really hard to fault Qatar for any of their premium services, but one thing that comes to mind is how Qatar handles the required secondary security screening for US-bound flights. The process is fairly chaotic. Carry-ons have to be re-screened, and electronics larger than a smartphone have to come out, and passengers have to go through another metal detector before reaching the boarding area. The boarding process could also be improved, but overall these are minute issues.
Bottom Line:
Qatar Airways has really revolutionized the business class product with the introduction of the QSuite. The seats, service, amenities, and food rivals even some of the best First Class products available. I would give this flight a 9.8 out of 10. The product really is #firstinbusiness
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Music: Qatar Airways Boarding Music 2018
