Collection management is part of the Credit and collections module of Dynamics 365 Finance and has lots of features, that you can use and personalize for your business requirements, helps you manage AR more effectively, and collect on customer invoices so you get paid faster. It reduces the AR collections cycle with features like automated workflow, programmed messages, detailed task lists, and calendar management.
This video gives details about, Customer credit workspace, and has a lot of information that you need, you can also personalize this space to include any other information required by you for the collection process.
