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Delivering bad news is never easy. Unfortunately, it’s occasionally part of your job in IT customer service. Being able to deliver bad news with grace and aplomb is an important career skill. When you have to deliver bad news, the people who receive it will remember when you do it well and when you do it poorly. In this video, you'll learn six crucial keys for delivering bad news the right way.
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📺 Learn the six steps in a successful tech support session: [ Ссылка ]
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What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). ([ Ссылка ]). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
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