The 911 dispatch center opened its doors to media outlets Wednesday afternoon, Feb. 7 to see how they operate.
KTSM was given a tour of the 911 dispatch center located in Northeast El Paso, our crew got to see just how the center is split into multiple entities.
Those sections include fire, police, sheriffs, and animal control departments, non-emergency and emergency health situations.
El Paso Fire Department Public Information Officer Enrique Duenas said, “Whenever you make a phone call, we have a call taker so they will start a call. They will start writing down all the information, typing it, and then they start, the system starts moving the call to one of the dispatch islands, so to say, stations.”
