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As an Airbnb host, it's inevitable that you will receive a negative review at some point. While they can be difficult to hear, it's important to remember that no one is perfect and there is always room for improvement.
In today’s video I share with you the exact steps you can take after you receive negative (or less than great) feedback on your short term rental.
I also add 3 dos and don’ts to the process. These are some absolute rules to follow when responding to bad reviews.
Remember that we are thinking long term, since real estate is a long term game. In the video I’ll show you how.
