Now that you have determined appropriate units of measurement, it is time to begin taking measurements. You have the customer needs stated in your customers’ language, your organizations’ language, and in numbers. Establishing Measurement is the focus of the sixth session in the Juran on Quality Planning video series. To establish the measurement of needs, you need to organize the list of needs to be measured, decide how the team should do the measuring, and confirm that the existing sensors are valid. If sensors are not valid, you will need to create new ones as necessary.
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