Zoom History: Zoom Company Story 2023

There was Microsoft with Skype and Teams, and Google with Hangouts, yet the videoconferencing software, Zoom, has taken the world by storm. It’s still often wondered how it has not only withstood the competition but, also excelled in the presence of these giants.
To find the answer, we must go back a few years to the Zoom company story. Surely it would throw some light on what sets them apart and made them so efficient.


It was launched in 2013 by Zoom’s CEO, Eric Yuan. For the most part, he has been instrumental to the growth of his company.
He emigrated from China to the U.S. to turn his dreams in tech into a reality. He had the vision that one day, technology would allow portable, easy-to-use video calls.

Though he didn’t know how to speak English flawlessly, his vast knowledge of how to write codes secured him a job as an engineer in a company called WebEx Communications. From then, Yuan became a key player in developing their video conference software. And then, WebEx rose to become one of the first options for videocalls in the market.

In 2007, Cisco bought WebEx for $3.2 billion. By then Yuan had doubled his efforts to improve the software, and had attained the rank of VP of Engineering. Under his supervision, WebEx grew to more than 750 engineers and had annual revenue of more than $800 million.

Even though WebEx was the go-to videoconference tool at the time, it wasn’t perfect. Connectivity was unstable, audio and video would lag, and the installation process was frustrating for IT departments.

Honestly, they survived that long because there was very little competition in the market. However, things were about to take a different turn.
Of course, Yuan was aware of WebEx’s deficiencies. In fact, he suggested changes, but his superiors didn’t quite agree with them.

“Before I left Cisco, I spent a lot of time talking with WebEx customers. And every time, after talking with a WebEx customer, I felt very embarrassed because I did not see a single happy customer. And I tried to understand, why is that? I summarized all the problems those WebEx customers shared with me. You know, finally, I realized all those problems are brand new.” — Eric Yuan, Founder of Zoom.

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