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You can take people hostage and use them as cover, push them around, or even just kill them. The hostage's faction will try to not shoot at you since their ally is in harm's way (cops for example), so you can use this to regenerate some health and then kill the hostage. The hostage is also invincible to bullets which makes them very good for cover.
![](https://s2.save4k.ru/pic/uzzFdZMeW1Y/maxresdefault.jpg)