Grand Velas Riviera Maya in Mexico is absolutely breathtaking. Its all-inclusive and they mean it! Every suite comes with a personal concierge who can attend to your every need, they are the sweetest people! They will make dinner reservations, leave something special in your room, talk to you like a friend, and recommend and arrange tours on and off the property. The resort grounds are beautiful...even though the property is rather large, there is room to retreat for a quiet atmosphere or an area to join the party.
There are 3 buildings:
The Zen building, located about 2-3 minutes via walkway or shuttle ( that runs all of the time) away from the main pools and the beach. The Zen building host family friendly & adult only suites, the convention center, the spa, outdoor tranquility pool/soaking areas, wedding venues, Koi bar, Sen Lin, and many other facilities.
The Grand Class Building, is technically the adult only building, however, they will allow children in the rooms if you want to stay over there....just not in the common adult only areas such as Bistro, Piaf, Cocina de Autur, Sky Bar, and their adult only pool & bar.
The Ambassador Building is the main section ( middle section it sort of feels like) and you can be a family or adult to stay there. The ocean view and ocean front rooms are beautiful. Here you will find the largest of the pools, activities, kids and teens clubs, amat coffee/sweets/bar, piano/kareoke bar, Frida, Lucca, Azul, and other common areas.
I toured all room categories and have additional videos of Zen Grand and Grand Class Suites on my Youtube channel. I stayed this time in the Ambassador building, however, next time...I will stay in Grand Class Ocean Front with plunge pool! Just gorgeous!
One thing that I was not aware of before arrival, was that kids under 13 years old can actually go to the teens club if they want instead of the kids club. They can stay in there unsupervised but are allowed to leave whenever they want. Now....My daughter is 8.5 years old in this video....and wanted to hang out in both of the clubs....so we allowed her to keep a phone with her and "text" us when she was ready for us to come get her...she had strict rules that she was not allowed to leave the club unless we came and got her. This would be my recommedation if you have a similar situation. All of the staff were amazing and very engaging with the kids and teens!
The food is some of the best that I have ever had in my life...yes...my life...and I have traveled to many areas of the world. I was not able to try Piaf but will next time. Azul had the best "serve yourself" food I have ever experienced....so fresh and so much variety. Sen Lin was my favorite for the food....however, Cocina was my favorite "experience". The room service was unbelievable.....the best eggs benedict that I have ever had from an all inclusive resort...and it was with room service!
The staff here do not look out for tips...or expect them....or treat you any different if you dont tip with everything....which is very respectful of them. However, I always tip and I have no problem tipping when the service is this excellent. They deserve it. I also LOVE that you can tip on the bill they give you after every meal, every room service order, or any additional things like spa treatments. This is so nice because you dont have to carry around cash all of the time. They hand you a bill to sign off on ( $0 most of the time if you are on an all inclusive package) but it allows you to tip without cash. Very cool!
I think the only thing I found missing ( for my husband and I) was a bar to go to for a quick drink in the early to mid afternoons....we dont stay at the pool or touring all night...we normally head up to our room around 4pm to go get dressed for dinner, and usually want to come down after getting dressed for a drink before dinner and well....if you have a reservation for 6pm, thats when the evening bars open...so you cant really get a drink anywhere socially before dinner unless you go to the pool bar again or your dinner reservation is after 6pm. Not a huge deal...but I would love to see maybe the piano bar or kareoke bar open earlier. The only bar that opens at 3pm ( from what I could tell) is the adult only bar at Grand....and we normally have a kiddo with us.
What our concierge did do....was arrange for room service to send up a tray with 2 drinks ( ice, small glass of liquor, and club soda/lime) for us to make 2 drinks ourselves with before heading down to dinner. Very cool!
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