Generative AI is changing the way companies deliver impactful customer experiences. Today’s innovative solutions use a combination of AI services that can provide omnichannel self-service capabilities, assist agents with recommendations that resolve issues faster, and uncover real-time and post-call insights into customer conversations. Join this short tech talk and learn how to combine automatic call recording, transcription, post-call analysis, and call summarization from your own premises telephony equipment using Amazon Transcribe (Call Analytics), and Amazon Bedrock. See demos on how to apply generative AI to your contact centers with AWS Contact Center Intelligence (CCI) solutions.
Join the AWS ML Heroes, a group of recognized, independent AWS experts with deep ML expertise and a shared passion to democratize ML, to gain real world insight and best practices on applying ML on AWS, including generative AI, in the AWS Machine Learning (ML) Heroes in 15 Webinars: [ Ссылка ]
Visit the Machine Learning on AWS Playlist to learn more about Machine Learning on AWS and how to innovate faster with the most comprehensive set of AI and ML services: [ Ссылка ]
Learn more about generative AI on AWS and explore the newest and most exciting updates on the Exploring Generative AI on AWS Playlist: [ Ссылка ]
***To learn more about the services featured in this talk, please visit: [ Ссылка ]
****To download a copy of the slide deck from this webinar visit: [ Ссылка ]
Subscribe to AWS Online Tech Talks On AWS:
[ Ссылка ]
Follow Amazon Web Services:
Official Website: [ Ссылка ]
Twitch: [ Ссылка ]
Twitter: [ Ссылка ]
Facebook: [ Ссылка ]
Instagram: [ Ссылка ]
☁️ AWS Online Tech Talks cover a wide range of topics and expertise levels through technical deep dives, demos, customer examples, and live Q&A with AWS experts. Builders can choose from bite-sized 15-minute sessions, insightful fireside chats, immersive virtual workshops, interactive office hours, or watch on-demand tech talks at your own pace. Join us to fuel your learning journey with AWS.
#AWS
![](https://i.ytimg.com/vi/vTE2B0tSA8I/maxresdefault.jpg)