In the ever-evolving world of IT, understanding your role in the customer journey is crucial. Liliya Lund shares insights on how internal IT teams can redefine their approach by recognizing their internal users as customers. This shift in mindset can drive better outcomes, enhanced feedback loops, and ultimately, more successful projects.
Key Learnings:
Internal users are your customers.
Feedback loops are essential.
Improved processes lead to better results.
Engage with end-users for valuable insights.
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#Leadership #CustomerExperience #AgileGameChangers

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