In this video, you’ll learn the most important steps you need to take to set up a virtual call center. We’ll also you through the process from the planning stage to the implementation.

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Resources we mention in the video:

The difference between inbound and outbound call centers:
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The 10 most important call center KPIs
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CloudTalk features:
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Checklist for starting a virtual call center
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How do you start a virtual call center? In this video, you’ll learn

► How to figure out the type of virtual call center software you’ll need
► What are the most important features, integrations and other aspects you should consider
► How many call center agents you need
►What to do for optimal customer experience and employee satisfaction
… and many more

Keep watching to learn more about virtual call centers, how you can get one and what are the most important factors you need to consider.

Timestamps

00:00 Intro
00:57 Starting a virtual call center
02:22 What do you need to start a virtual call center
02:43 Compare different cloud based call center software companies
04:25 Benefits

#callcentresoftware #VoIP #contactcenter

Be sure to subscribe for more videos on how to improve your call center and boost productivity:
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CloudTalk is a cloud-based VoIP call center software designed to empower your customer service and sales operations. It features advanced tools which automate and optimize routine tasks. That leads to better customer care and higher employee efficiency.

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