Frank Carpenito was a five-year board member on Gemline’s board of directors, and he loved the company so much that he wanted to help lead it; in 2019, he became President and recently was promoted to CEO and is now responsible for the day-to-day running of the business at Gemline.
0:00 - Intro
0:01 - Customer Experience initiative
7:03 - Specific metrics
8:44 - ePO’s and customer experience
10:07 - Net effect on Gemline
10:59 - Tips for other leaders
12:24 - CSR and ESG
14:28 - Traceability
21:15 - About Frank
28:58 - Podcast recommendations
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