The metrics that measure performance in delivering customer value are imperative for your business.
Running your business is complex. There is so much data to sift through, and the technology that promised to simplify your life seems to have done the opposite.
The challenge is this; these platforms spit out vast amounts of information. Unfortunately, 90% of it is inert ingredients and vanity metrics that won’t move the needle for your business's growth.
This is precisely why you need to focus on measuring the critical few metrics that matter.
