In this #ZKast, I interview Justin Robbin, Customer Experience Evangelist at @8x8Inc at #customercontactweek
In the video Robbin shares his thoughts on where the industry is with #AI, what customers are doing with it and how it's changing the way customers operate.
Robbins also talks about the impact to the agent and staffing and how #AI will complement the agent and not replace them.
Robbins also goes into detail as to what 8x8 showed at the booth at CCW
For more information on 8x8, see:
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![](https://s2.save4k.ru/pic/xFNbQMqrq7U/maxresdefault.jpg)