In this #ZKast, I interview Justin Robbin, Customer Experience Evangelist at @8x8Inc at #customercontactweek

In the video Robbin shares his thoughts on where the industry is with #AI, what customers are doing with it and how it's changing the way customers operate.

Robbins also talks about the impact to the agent and staffing and how #AI will complement the agent and not replace them.

Robbins also goes into detail as to what 8x8 showed at the booth at CCW

For more information on 8x8, see:

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