How do I remove a bad Google review? This is one of the most common questions business owners have about their Google Business Profiles.
The old way we all know is this: Click "..." next to the review and report it by selecting which Google guideline it's breaking.
However, there's a new way: Google now has a dedicated form for reporting reviews. In this video, I take you through the review removal process using this new tool and give you some pro tips.
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Report your reviews for removal here:
sprk.it/remove-review
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Timestamps:
0:13 The old way to report a review
1:13 The new way to report reviews via Google's form
2:21 Summary
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Transcript:
So one of the most common questions that business owners have is “How do I get rid of a negative review on my Google Business Profile?” There is a way, and there's actually a new way that a lot of people don't know about it. I'm going to tell you about that right now.
The traditional way that people would get rid of a negative review is you click this little “...” on the review and you can click “Report review”. You can report it for any of the many reasons why review content might violate Google's guidelines. And Google will guide you through all the different ways.
Sometimes you can just say “Off-topic” and Google’s reviewers/algorithm will just be like OK and remove the review. It’s great when that happens. In this case here this review is off topic because this person never actually had an experience with the business. So, I'm going to say “Off-topic: Review doesn't pertain to an experience at or with this business.” Send report. Sweet.
That is the old way of reporting reviews. You can definitely still do it, but there's a new way that a lot of people don't know about. Google has a dedicated form for reporting reviews now and it is at this URL right here: sprk.it/remove-review
This workflow is dedicated to reporting reviews for removal.
First, you have to be logged into the account that you manage the Google Business Profile from. Then you scroll through to find the business that you want to report the review for.
Then it's going to ask you what you want to do. I want to report a new review for removal. Continue.
Next, you scroll through the list and find the review that you want to report. So here's the one that I want to get rid of. I click the report button and then it again gives you the options of what you want to report this for. What is the problem with this review? So again I'm going to choose “Off-topic”. And then click “Submit”. Done.
(I actually like to report almost all of my negative reviews as “off-topic”. You never know. Sometimes Google just removes it.)
This is not a guarantee that Google is going to remove the review for you, but it's very helpful to know the process and the methodology to get a review removed.
I hope that's very helpful for you. And if you have any negative reviews on your Google Business Profile, it's worth it to report them. Take a pass through, run them through this new tool and report any of these reviews that you'd like to try to get removed, and sometimes Google will do it.
