The COVID-19 pandemic has fundamentally changed the landscape for healthcare delivery in the US and globally. Leveraging the rigors of human-centered design, this project views the pandemic as both an inflection point and an opportunity to connect with what is at the heart of healthcare -humans caring for humans- to reimagine what the future of VHA might look like. Through these efforts, we aim to design novel solutions to address these critical changes in customer and employee sentiment and to unearth and expose the opportunities for transformational change that have been brought about by the pandemic.
