Do you ever feel like your customer service data is a black hole? You put in all this effort to collect it, but you're not sure what to do with it.

In this video, veteran contact center guru and CX whisperer Annette Franz discusses how to use customer service data to improve the customer experience through data analysis, journey mapping, and feedback loops.

About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

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