#csm #career #CustomerSuccess #csmpractice

Making a successful career transition move from a non profit is never easy. Especially when it’s involving not only an entirely new role, but also a new industry.

Liron Kreitman, a Senior Client Success Manager at Abrigo, was able to do just that. She recently transitioned from a non profit organization, where she worked as a fundraising director, to her current role, as a Customer Success Manager at a software company.

In this video, you will gain better understanding of:
- Considerations to choosing a Customer Success role
- Recommendations for those looking to transition to a new industry or are looking to get into customer success from a different role
- Main challenges and how to successfully tackle them

00:00 Intro
04:02 The Transition
07:28 CSM Skill sets
10:19 Managing Accounts
11:47 Relationship Focus
13:22 Transition Tips

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Additional Resources

⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
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⏬ Infographic:The 10 Skills of Highly Effective CSMs
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🎥 Hiring a First-Time Customer Success Manager
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🎥 Video: Time for Career Change? How to transition from Account Manager to Customer Success Manager!
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🎥 Video: Hiring Hacks: How to better evaluate your candidates for a Customer Success Manager position
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📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
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⏬ DOWNLOAD: Recommended CSM Recruiters List
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌Subscribe to CSM Practice YouTube channel:
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📌 Listen to our Podcast:
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📌 Follow us on TikTok:
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📌 Sign up to receive our Weekly Newsletter:
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📌 Download CS Templates and Infographics:
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📌READ our Customer Success BLOGS:
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📌FOLLOW us on LINKEDIN:
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📌 FOLLOW us on TWITTER:
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