Zendesk's AI customer service evolution with CEO Tom Eggemeier | Conversations with Zendesk Podcast
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🤩 On this episode, we’re joined by Tom Eggemeier, CEO of Zendesk. Tom shares his extensive insights into customer experience and the pivotal role of #AI in enhancing customer service.
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Timestamps:
00:18 - Digital agents hold strategic importance in AI
03:19 - Customer experience has a significant impact on business growth
04:00 - Retaining customers costs less than acquiring new ones
05:14 - The evolution from brick-and-mortar to online e-commerce
05:39 - AI’s cutting-edge role in customer experience
06:46 - AI should offer seamless, personalized experiences
10:45 - Consumers spend more with companies offering seamless experiences
14:53 - Zendesk’s tagline reflects a blend of intelligence and empathy
17:03- Zendesk continues to lead in core ticketing and data security
18:19 - Personalized service memories from a Parisian butcher
Resources Mentioned:
🔗 Zendesk 2023 #CXTrends Report: [ Ссылка ]
🔗 Zendesk Relate 2024: [ Ссылка ]
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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#Zendesk #CustomerService #CustomerExperience
