8 Spectacular PR Fails
A video showing three burly airport security officers dragging a screaming 69-year-old doctor off United Airlines Flight 3411 has left the carrier with quite the public relations nightmare.
The passenger was forcibly removed and dragged from the plane before takeoff at Chicago O'Hare Airport in April 2017. The flight wasn't initially overbooked, until the airline realized it would need seats for crew members deadheading to Louisville, Kentucky.
Following standard procedure, United asked for volunteers to give up their seats. When no one came forward, the airline randomly selected four passengers on board to be bumped. One of them—a doctor due to see patients the following morning—refused to give up his seat, resulting in his forcible removal at the hands of security (as several nearby passengers filmed it all on their phones). United was quickly shredded on and off social media as the video went viral.
News Channel
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