As demand rises, complaints have become an increasing worry for all GPs – particularly GP locums. Luckily, a GP magazine last week forced the GMC to clarify that saying sorry does not mean accepting blame.

This clarification will likely boost GPs' confidence in the GMC, especially as we continue to grapple with the challenges posed by a shrinking GP workforce and increased patient demand. It is crucial for GPs to feel secure in providing the best possible care, and being able to respond empathetically with a heartfelt apology when hearing of a patient’s distress, without fearing legal entanglements or punitive actions.


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