Bruno Bassani, EMEA Global Customer Support Team Leader for Bloomberg explains Les Roches students deliver the best service possible to clients with the mentality of going the extra mile.

With its headquarter based in New York, Bloomberg is financial data and media company, which delivers business and marks news data and analysis.

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If you are interested in studying hospitality, travel and tourism, or business, there is no place like Les Roches Switzerland. Nestled in the Swiss Alps, just 10 minutes from the ski resort of Crans-Montana, Les Roches offers a vibrant student life and something for everyone. Hit the slopes. Sing your heart out. Get goofy with bubble football. Shoot some hoops. Travel. Organize student-led events: TEDx, Cultural Night, World of Wines Expo and more.

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My name is Bruno Bassani, I’m from Brazil, and I am a team leader in Bloomberg Customer Support.

Bloomberg is a financial data and media company.

Our heart is still as a start-up company in terms of mentality; we are always evolving our technology.

Loads of students who came from hospitality schools have the client mentality – the mentality around going the extra mile for a client and making sure they deliver the best service possible to them.

As an entry level position for the company, we see the skill set that the students from Les Roches have is a very good match for what we look for. Not to mention the language skills as well.

We started recruiting from Les Roches in 2014; it’s been five years that we come to this school.

From hospitality schools from Switzerland in total, it’s over 25 to 30 students that we have recruited so far.

From Les Roches, it’s 15 to 20 people; I think it’s the most popular school.

We came today mainly to recruit for Bloomberg Customer Support. As I mentioned, it’s an entry level position for the company. We provide support 24 hours a day to the clients.

Why is it so important? Because you are the face of the company and first impressions either make it or break it.

So it’s super-important that the front line is prepared to adapt to client communication styles, understand the issue they are facing, understand the product.

So after doing the minimum tenure with customer support, and being ready to assist clients and understanding really, really well the main platforms, they go and specialize into financial knowledge, to assist clients more in the financial aspects of the functionality of the system.

We are open to recruit for all offices around the globe, as long as people are eligible to have a visa or the right work permit. We think those offices.

Try to set yourself apart from the rest of the candidates. I think the mentality about going an extra mile around client service is something that they can really apply in their internships; and also in the actual degree – the bachelor’s, BA or whatever they are doing.

So look for opportunities for extra-curricular activities, where they can demonstrate leadership skills, the empathy, the ability to work independently and also as part of a team.

I think being able to relate to people from different cultures is important as well. Anything they do that can be transferable into the real work environment can add real value when they come into the work place; once they are done with university.

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