So after more than 2 years and several hundred items sold I finally went through my first dispute on eBay as a seller. This was not a fun process, nor did I come out on top, but I learned a few things along the way that I hope to share with you in this video.
The important thing to note is that eBay will generally side with the buyer so sellers need to protect themselves with every resource possible. As you can see through my experience, even when it seems like a pretty good case, you are facing an uphill battle as the seller.
Even as frustrating as the experience was, I keep a smile on my face knowing that this dispute represents less than .5% of all my eBay sales and at the end of the day I am lucky enough to have the item back in my inventory and ready to sell again. I've found keeping things in a positive perspective and always staying focused and optimistic in moving forward will bring the best results.
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