In this video you will learn how to make a hotel reservation by calling. Learn how to book a room in English. To check your understanding, answer the multiple choice questions after the conversation.
This video will help you learn how to speak hotel English well.
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Conversation:
Receptionist: — Good afternoon, San Felice Hotel. May I help you?
Mrs Ryefield: — Yes. I´d like to book a room, please.
Receptionist: — Certainly. When for, madam?
Mrs Ryefield: — March the 23rd.
Receptionist: — How long will you be staying?
Mrs Ryefield: — Three nights.
Receptionist: — What kind of room would you like, madam?
Mrs Ryefield: — Er... double with bath. I´d appreciate it if you could give me a room with a view over the lake.
Receptionist: — Certainly, madam. I´ll just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view.
Mrs Ryefield: — Fine. How much is the charge per night?
Receptionist: — Would you like breakfast?
Mrs Ryefield: — No, thanks.
Receptionist: — It´s eighty four euro per night excluding VAT.
Mrs Ryefield: — That´s fine.
Receptionist: — Who´s the booking for, please, madam?
Mrs Ryefield: — Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield: — Yes it is. Thank you.
Receptionist: — Let me give you your confirmation number. It´s: 7576385. I´ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.
Mrs Ryefield: — Goodbye.
Exercise:
Exercise: Choose the correct answer:
Mrs. Ryefield wants to:
1. Cancel a reservation.
2. Book a room.
3. Check out.
how long does she plan to stay at hotel?
1. a night.
2. two nights.
3. three nights.
4. a week.
What kind of room does she request to stay in?
1. a single room with bath.
2. a double room with bath.
3. a double room without bath.
How much is the room rate?
1. 94 euros per night.
2. 84 euros per night.
3. 74 euros per night.
Breakfast is included in the price.
1. Yes, it is.
2. No, it isn’t.
The price doesn’t include VAT.
Includes VAT.
Mrs. Ryefield will be staying:
1. alone
2. with her children.
2. with her husband.
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▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬
0:00 - Intro
0:26 - Making a hotel reservation by phone conversation
2:00 - Exercise (questions of understanding)
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