A member of the community requested a video on how to talk to patients on the phone, that's why we're coming to you to go over phone etiquette! We'll be giving you the vocabulary, skills, and tips you need to have good phone etiquette and achieve medical office reception excellence. Get ready for some front desk reception training with our phone etiquette guide!
This month we are highlighting our Language of Medical Office Reception course! Whether you are looking to improve your Front Desk knowledge or just someone who wants to understand their medical chart and bills better, we are here to teach you the terms you need to know:
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Topics & Timestamps for Today's Video
📌 00:00 Countdown!
📌 3:10 Intro & Question of the Day
📌 6:00 What Have We Been Up To?
📌 11:00 Courses
📌 13:30 Why Do We Care About Reception?
📌 16:00 Why Phone Etiquette Matters
📌 16:40 Life as a Receptionist
📌 17:54 What is Communication?
📌 19:00 Ways to Improve Communication
📌 27:10 Customer Service Phone Skills
📌 27:30 Smile While Answering The Phone
📌 30:30 Be Polite
📌 32:20 Tips for Putting People on Hold
📌 39:12 Example of Phone Script
📌 42:15 It’s All About Confidence!
📌 46:30 Ways to Build Confidence
📌 56:45 What Else?
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You can find all of our links here!
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❓❓ Do you have a question about the revenue cycle or the business of healthcare? Drop your question below! #revenuecyclemanagement #revenuecycle #medicalbilling
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On this channel, we are passionate about improving the delivery of patient care by alleviating the stress and confusion in the business of healthcare by providing helpful training and resources.
✨ Interesting Training with us? Learn more here [ Ссылка ]
✨ Did you know we also offer credentialing, billing, and consulting services? Learn More [ Ссылка ]
✨ Join our Medical Billers Network Facebook Community: [ Ссылка ]
~~ RESOURCES, RELATED TOPICS & LINKS MENTIONED IN THIS VIDEO ~~
✨ The Healthcare Revenue Cycle Full Playlist [ Ссылка ]
~~ OUR FAVORITE RESOURCES & GEAR ~~
Our Favorite Medical Billing Software, Open Practice Solutions [ Ссылка ]
Understanding Health Insurance: A Guide to Billing and Reimbursement - 2022 Edition [ Ссылка ]
CPT Code Book 2022 [ Ссылка ]
ICD Code Book 2022 [ Ссылка ]
Our Favorite Planner [ Ссылка ]
Our Amazon Store has tons of other resources:
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This video is NOT sponsored. Some product links are affiliate links which means if you buy something, we'll receive a small commission.
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Thanks for watching!!
P.S. We want to give you more of what you want. What more do you want to learn about healthcare? Share your topics in the comments below!
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