‘A Guide to Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict’ which presents 9 Principles of Effective Communication that either help with the resolution of conflict or prevent it escalating into a destructive situation in the first place.

Author Alan Sharland explains how seeing communication as a shared creation between two or more people enables more constructive responses to conflict to be achieved.

Alan has been a Mediator and trainer of Mediators since 1994 and the Principles referred to in the book are based on his observations of how people respond destructively, or constructively to a conflict situation such that it is more likely to lead to escalation such as abuse or violence, or to the creation of resolution such as personal and situational learning and growth.

Here is the link to the book on Amazon: [ Ссылка ]

Alan Sharland is Director of CAOS Conflict Management based in London, UK.
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He is also creator of the Communication and Conflict website at [ Ссылка ]

Alan has also written a book about workplace bullying:
How to Resolve Allegations of Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All.
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CAOS provides training in conflict resolution and effective communication related areas throughout the UK:

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Music - Contact by Causmic from the youtube audio library.

Thumbnail image by Steven Underhill via pixabay.com
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