APMG International presents our popular weekly panel Q&A show. This episode is about how to become a Business Relationship Manager. An opportunity to have your real-life questions answered.
Host: Nigel Mercer, APMG International
Question Master: Adriana Santana, APMG International
Panelists:
Jyoti Chopra, IT Business Relationship Manager at SCI Group Inc
Mart Rovers, Leadership, Coach, Consultant, Trainer and President at INTERPROM
Luca Gambetti, Trainer, E-quality Italia S.r.l.
Ahmad Javaid, Chief Executive Officer at Cytellite
Darrel Popowich, Chief Visionary Officer at BRM Institute
00:00:00 - Introduction
00:02:05 - Meet the Panelists
00:06:10 - What is the difference between Customer Relationship Management and Business Relationship Management?
00:09:40 - What is the most effective "first step" for someone who is getting started in the field of Business Relationship Management?
00:17:50 - Why is Business Relationship Management so strategic and tactical and is there a difference between business relationship and business analysis?
00:24:05 - How can we integrate BRM into ICT System Development?
00:28:50 - How could Business Relationship Management and its strategy apply to Value Chains and Markets in the development sector?
00:33:50 - Can you please give me some practical examples of a successful implementation of the BRM role?
00:37:20 - What does business relationship management have to do with service desk and do they overlap and can we evaluate its link with continual improvement?
00:41:20 - Is being a BRM a lifelong career commitment or opportunity?
00:44:30 - What are the top three skills for the BRM role in NGOs sector?
00:46:50 - I currently work in customer care and have built my career around it; how easy would it for me to study to become a BRMP without interfering with my day job?
00:50:30 - What is a good background to have as a BRM?
00:53:20 - Do I need to earn any certifications to become a BRM?
00:56:15 - Closing thoughts
00:59:55 - The Next APMG Level Up Show
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Thank you for tuning into the 159th episode of Level Up.
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