In this episode of Zendesk Tuesday we will explore Zendesk's new enhanced service level agreement (SLA) configurations.
These updates offer greater flexibility in measuring customer service metrics, including options for agent-created tickets, internal notes, and multi-user scenarios.
Learn how to leverage these new settings to improve your customer service performance and reporting.
More info here: [ Ссылка ]
Help grow the channel: [ Ссылка ]
Here's what we cover:
00:00 - Intro
00:07 - What are SLAs in Zendesk
01:07 - Exploring The New Features
06:50 - Conclusion
07:21 - Outro
⭐️ 🦍 Open a Zendesk trial: [ Ссылка ]
Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: [ Ссылка ]
My email is: hello@roca.work
