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Customers have changed in the wake of the pandemic – and many businesses have suffered as a result. More and more, customers and employees are looking for authentic experiences with brands who truly care for their well-being.
The LUX* Collective had a head start, because they’ve made care, connection, and meaningful relationships a cornerstone of their SALT brand. In recent years, they’ve developed innovative ways to deepen relationships with their guests, create memorable experiences, and help visitors forge real connections with the local community.
Watch this interview with LUX* Regional General Manager Nitesh Pandey to discover how LUX* and SALT emerged from the pandemic lockdowns even stronger than before.
#business #innovation #connection #customerrelations #customerexperience
Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".
Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.
For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.
Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.
#customerservice #customerexperience #customer #businessgrowth #businessideas
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