Provides an overview of the Sidebar messaging application in ServiceNow workspaces, with an example from the Customer Service Management application.
This video covers:
00:00 Intro
00:07 What is Sidebar?
00:30 Sidebar use case one – Agents discuss existing incident
01:57 Sidebar use case two – Agents collaborate during live chat with end user
03:03 Sidebar configuration
03:17 Sidebar installation
#servicenow #servicenowdemo #sidebar
This video was recorded in the Tokyo release.
Roles required: admin
For more information on the new features of the Sidebar, see:
ServiceNow product documentation:
Sidebar:
[ Ссылка ]
ServiceNow Training and Certification:
[ Ссылка ]
ServiceNow Community:
[ Ссылка ]
Conversational Interfaces Academy
ServiceNow TechBytes Podcast:
[ Ссылка ]
For general information about ServiceNow, visit: [ Ссылка ]
