If you want to improve the reports and metric for your customer service system, then this is the series for you!
The list:
1. First reply time
2. Ticket resolution time
3. Type of request
4. One touch tickets
5. Assignee activity
6. Tickets by channel
7. SLA breaches
8. CSAT
9. Flowbuilder overview
10. Search queries in Guide
Watch this series and learn how to unlock the secret to epic customer service KPI performance!
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